Questions Raised Over Square Brothers VPS Services After Customer Security Complaints
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Customers allege that Square Brothers’ Self-Managed VPS services fail to deliver the advertised security features, raising concerns over firewall protection, monitoring, and overall server safety.
Reports of server hacking, data loss, and prolonged website downtime have intensified customer dissatisfaction and highlighted gaps in technical support responsiveness.
Cybersecurity experts warn that misleading hosting claims and weak security implementation can expose small businesses to financial losses and long-term data risks.
Chennai/ Growing dissatisfaction has surfaced among consumers regarding the Self-Managed VPS Hosting Services offered by Chennai-based Square Brothers Info Tech (P) Ltd. Several customers have alleged that the company’s advertised security features do not match the actual services delivered.
According to customer complaints, the company promotes its VPS hosting with claims of Server Firewall protection, Monitoring, DDoS Attack Prevention, High-Security Assurance, and Premium Protection. However, users allege that these features were either inadequately implemented or ineffective in real-world usage. In some cases, customers claim their VPS servers were compromised, leading to website outages and loss of critical data.
Customers further allege that the company’s technical support failed to respond promptly after the issues were reported. Several users stated that they submitted multiple complaints supported by screenshots, server logs, and email communications, yet did not receive satisfactory resolutions. As a result, business operations were reportedly disrupted for extended periods.
Some users have also accused the company of neglecting essential technical responsibilities, including license renewals, Webuzo control panel security, and SSL configuration. According to these customers, such lapses exposed servers to malware and security breaches, causing business websites to remain offline for prolonged durations and resulting in financial losses, particularly for small traders and entrepreneurs.
Square Brothers Info Tech (P) Ltd. reportedly operates from #10, Pallavan Salai, Perambur, Chennai, Tamil Nadu – 600011. Services linked to this address have increasingly come under scrutiny from small and medium-sized businesses, especially those concerned about data security and digital reliability.
Cybersecurity experts note that in the hosting industry, any significant gap between advertised security claims and actual service delivery can seriously undermine consumer trust. Experts further point out that while “Self-Managed VPS” services require customers to handle certain aspects themselves, providers remain responsible for delivering the security features they publicly promote.
Some affected customers have indicated that if the company does not improve its security standards, transparency, and technical support framework, they may explore legal options. The situation has also sparked broader discussions among business owners about the importance of evaluating hosting providers based on proven infrastructure, response capability, and accountability rather than marketing claims alone.
